Application Support Engineer

BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets.

Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit:
Bain Capital

This position will be working for the firm's Application Support Technology team. The role will primarily focus on supporting Salesforce, with additional support for Workday and other platforms including Tableau, Investran, Internet Banking applications, and others as needed. The Associate, Application Support Engineer supports the stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, internal IT operations teams, and third-party vendors to troubleshoot production incidents and support operational improvements.

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues, with a primary emphasis on Salesforce
• Assist in the management and resolution of incidents using ITIL based practices
• Support user access, provisioning, and platform administration, primarily within Salesforce
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (Service Now)
• Support business continuity and disaster recovery planning and testing efforts

• Required 2-5 years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex multi-system issues
• Experience assisting with incident management and collaborating effectively across cross-functional teams
• Hands-on experience with Salesforce, supporting day-to-day operational activities.
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalatte appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience
• Support case management processes, including coordinating with vendors to escalade and resolve product defects
• Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
• Strong time management skills with the ability to prioritize and manage multiple support requests effectively
• Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
• Experience working within ITIL best practices

• Workday experience a plus
• Familiarity with integration tools and job schedulers
• Experience with scripting or BI tools
• Exposure to AWS
• Working knowledge of SQL
• Financial services experience
• Salesforce Certifications a plus

Compensation:
Expected Annual Base Salary $90k-110k. Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and…