IT Endpoint & Support Specialist

ERS is a national non-profit consulting firm that empowers school system leaders to make transformative shifts in resources, structures, and practices so that all students–especially those with the greatest learning needs and those furthest from opportunity–attend a school where they can learn and thrive.

At ERS, we embrace teamwork and innovation to influence sustainable, equitable change in some of the country’s largest school districts.

If you want to join a team of talented and committed professionals within a mission-driven, fast-paced organization, this is the place for you!

The IT Endpoint & Support Specialist owns the technology our staff use every day: laptops, software, and the accounts behind them. You will manage our fleet of Windows devices from purchase through retirement, handle the technology side of onboarding and offboarding in partnership with our People team, and serve as the front-line contact for hardware, software, and access requests. The IT Endpoint & Support Specialist reports to the Associate Director of Technology.

You have a strong IT foundation, a growth mindset, and a genuine interest in developing deep expertise in endpoint management, device security, and IT operations. You're energized by identifying problems, creating solutions, and leading projects that improve the technology experience of team members, whether through process improvements, training programs, asset management, or innovative uses of AI.

In modeling our commitment to openness and transparency, we want candidates to understand that this range reflects expected starting pay rather than the full salary band for the role. This is to create opportunities for team members to earn raises throughout their tenure in the role.

A successful IT Endpoint & Support Specialist is an organized and service-oriented professional who can seamlessly manage device operations, staff transitions, procurement activities, and renewal schedules while delivering responsive and professional support as the primary point of contact for the Technology Team.

• Device Fleet Management:
  Manage the full lifecycle of the Windows laptop fleet, including deployment, configuration, tracking, and retirement. Maintain accurate asset records and partner with the Associate Director of Technology to develop and oversee the hardware refresh and replacement program.
• Onboarding and Offboarding:
  Partner with the People team to set up accounts, devices, and software access for new hires, support internal transitions, and run a clean, secure separation process when staff depart.
• End User Support:
  Act as the primary point of contact for hardware, software, and access requests for both onsite and remote employees. Troubleshoot and resolve laptop and application issues,
  ** escalate
  * * infrastructure and security concerns as needed, and coordinate warranty claims and device repairs.
• Account and Access Management:
  Create, modify, and disable user accounts and manage permissions and group membership across Microsoft 365, Google Workspace, and other business applications.
• Endpoint Management and Patching:
  Partner with the Systems Administrator and Associate Director of Technology to manage device compliance, configuration, and security in Intune and Entra, and ensure operating systems and applications remain current.
• Software and License Administration:
  Manage software requests, installations, and license assignments, and maintain accurate software inventory and usage records.
• Vendor Coordination:
  Coordinate with hardware, software, and service vendors to procure equipment, process warranty repairs, and…