Technical Environment Manager

JOB TITLE:

Technical Environment Manager

JOB LOCATION:

Boston, MA WAGE RANGE*: $90-$93 JOB NUMBER: ITS
87 RFR-FY27-002 - BEST Program Technical Environment Manager

JOB DESCRIPTION:

The BEST Technical Environment Manager is responsible for defining the standards, protocols, procedures, tools, and resources required to manage program's technical environments during the project and prepare the environments for the on-going operations of the new Human Resource and Payroll solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, BEST Phase 2 Technical Lead, BEST Risk and Compliance Lead, and BEST Program Technical Operations Lead, EOTSS Operations, and others.

The focus will be particularly on the SaaS software procured for this engagement. The BEST Technical Environment Manager will make recommendations based on the SI and product vendor's maintenance and support standards and procedures, best practices, and Commonwealth business needs to maintain the new solution.

Specific Duties The specific duties for the BEST Technical Environment Manager role, includes:
The roles and responsibilities of the SI, product vendor, and other Commonwealth staff regarding systems operation will be clearly identified in coordination with the Environment Manager, including such as:
• Manage and support the overall configuration of each environment in coordination with SI and Vendor, including but not limited to: o User access status o Data status o Solution functional configuration – high level o Integration solution status o Monitoring SI and product vendor operational protocols and mitigation of identified issues. o Manage timing and procedures for software upgrades and configuration updates o Monitor performance of the infrastructure hosting solution o Oversee Service Level Agreement (SLA) metrics for SaaS operations and support/maintenance services.

• Manage and support the detail configuration of each environment aligned with program business, testing, and technical needs o Functions specific configuration and version o Batch jobs supporting daily and other timing requirements o Assisting in management of end user security. o Support on-going and new configuration tasks.
• Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on premises vendor solutions, EOTSS responsible services, and other tasks that support the management of the end state business solution.
• Work with Commonwealth and BEST teams to implement, monitor status, and operational performance of connected Commonwealth integrated "touch points” appropriate for each environment, including but not limited to: o CIW (data warehouse) o Single Sign on (SSO) o Mobius (reporting) o Time Reporting System(s) o Print Shop o MOVEit (file sharing tool) o Oversee and align typical operational support tasks such as data backups, application and network performance monitoring, and data, etc.

• Provide regular written communications on o Reporting Environment status o Coordination issues with CMW touchpoints, SI, Product vendor, Agencies, or other o Provide regular status updates and status reports on the condition of each environment and it's future plans.
• Ensure quality and effectiveness of operational documentation.
• Assist all phases and cycles of testing, including end-to-end testing, user acceptance testing, payroll parallel testing, and pre go live operational solution testing.
• Assist execution of "tabletop” operational reviews of end-to-end go live operational processes.
• Oversee on-going systems training for system administrators and operational support staff.
• Define protocols and tools to troubleshoot the system to maintain operational…