Information Technology System Administrator

IT System Administrator

Rapid Works
· Full-time
· Boston, MA (hybrid)
· Engineering

Title:

IT System Administrator

Team:
Engineering

Reports to:

VP of Engineering

Location:

Boston, MA headquarters — hybrid, with regular in-office days for hands-on work

Type:
Full-time, salaried (exempt)

Experience:

3–5 years in internal IT or systems administration

Base salary: $90,000 – $115,000, based on experience

Rapid Works builds job management, dispatching, and quote-to-cash software for heavy-equipment and site-service companies — the businesses that pump concrete, rent cranes, run hydrovac and roll-off fleets, and keep job sites supplied and safe. Our products, including the Rapid Works Platform, CRO Software, Visual Dispatch, and Rapid Fleet, take a job from quote to schedule to dispatch to invoice, so operators can keep their equipment busy and get paid faster.

More than 700 customers across 10+ industries use Rapid Works to manage over 11 million jobs and $2.2 billion in invoicing each year. We're headquartered in Boston, serve customers in the US, UK, and Australia, and are backed by Wavecrest Growth Partners and Mass Mutual Ventures. We're built by operators, for operators, and we work by four values:
Growth, Ambition, Teamwork, and Trust.

We're a growing company of roughly a hundred people, and our internal technology needs a dedicated owner. You'll be that person: the one who makes sure every new hire is productive on day one, every departure is closed out the same day, every laptop is managed and patched, and every access grant can be explained to an auditor.

You’ll run the day-to-day with a lot of autonomy, and you’ll do it by automating the repetitive work rather than clicking through it. There’s clear room to grow — into broader security and compliance ownership as the company scales.

This is an internal-IT role, not a Dev Ops role. Our engineering team owns product and cloud infrastructure; you’ll partner with them where our work meets — identity for engineering tools, shared automation, and infrastructure-as-code practices — and they’ll back you up there.

• Identity & access:
  Own the full joiner–mover–leaver lifecycle in our identity provider: SSO, MFA, conditional access, group-based permissions, and automated provisioning to the business and engineering tools we run on.
• Devices:
  Administer our device-management platform across Windows and macOS: zero-touch enrollment, security baselines, encryption, patching, app deployment, and remote wipe and return when someone leaves.
• Support & onboarding:
  Be the go-to for internal IT support. Run onboarding so new hires are fully set up on day one, and offboarding so access is removed the same day.
• Network & security:
  Administer firewalls, VPN and remote access, switches, and wifi; monitor network health and apply patches and hardening; keep the Boston office connected, including printers and meeting rooms.
• SOC 2 controls:
  Run the IT controls in our SOC 2 program — access reviews, offboarding timelines, device compliance — and keep the evidence current, working with engineering and the compliance lead during audits.
• Automation & documentation:
  Script routine work in Python or Power Shell, manage identity and SaaS configuration as version-controlled code, and keep runbooks and asset and application inventories current. We expect you to use AI coding assistants to move faster.

• First 30 days:
  You know the environment: every device, account, and application is inventoried, and you’ve found the gaps that matter most.
• First 60 days:
  Every company laptop is enrolled and compliant, and onboarding and offboarding run from a documented, repeatable checklist.
• First 90 days:
  Offboarding is automated and…