Service Management Senior Specialist - Enterprise SMO
Listed on 2026-10-08
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IT/Tech
IT Specialist
The Federal Reserve Bank of Boston is seeking a Service Management Senior Specialist to join the enterprise-wide SMO. You will drive incident, problem, event, change, and knowledge management across FRFS products, partnering with cross-functional teams to improve reliability and the customer experience.
This role also leads reporting and metrics, supporting on-call operations as needed, and contributes to a culture of continuous improvement across the FRFS portfolio.
We invite applications for the Service Management Senior Specialist
- Enterprise SMO position located in Boston, MA, United States.
This opportunity is part of our work in Finance, IT & Technology.
The advertised compensation is 131..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Management Senior Specialist
- Enterprise SMO role in the description above.
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