Service Desk Lead — Operational Excellence & SLA Mastery
Listed on 2026-10-08
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IT/Tech
HelpDesk/Support
ASM Research, An Accenture Federal Services Company is seeking a Service Desk Lead to supervise and direct day-to-day service desk operations. You will lead shift teams, ensure quality delivery, and act as the primary escalation point for issues while partnering with the Service Desk Manager on process improvements.
The role emphasizes customer satisfaction, ITIL-aligned practices, and operational excellence, with duties including monitoring SLAs, training staff, generating performance metrics,
Step into the Service Desk Lead — Operational Excellence & SLA Mastery role at ASM Research, An Accenture Federal Services Company in Boston, MA, United States and grow with us.
Join us at ASM Research, An Accenture Federal Services Company as our next Service Desk Lead — Operational Excellence & SLA Mastery in Boston, MA, United States.
We are currently recruiting a Service Desk Lead — Operational Excellence & SLA Mastery for our team in Boston, MA, United States.
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