Sr. Manager, Solution Consulting; OT​/Cyber-Physical Systems); Armis​/Veza)

Service Now beganwhen engineer Fred Luddy wrote codeto automatea tedious task for his coworker, Phyllis.

Her reactioninspiredalarger mission: free people frombusyworkso theycanfocus on meaningful work. Today, Service Now is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help
85% of the Fortune 500® work smarter, faster, and better.

We are building an AI-native culture where technology and talent are unstoppable together, and we arejust getting started.

Join us to put AI to work for people.

Armis from Service Now protects thefullattack surface andhelps organizations managecyber risk exposure in real time.

Togetherwith Service Now Security  and Risk capabilities and

Identity Security capabilities from Veza,Armis helps secure every assetandidentity,including AI agents,acrosscomplexenvironments. The result is a foundation for autonomous defenseforthe Agentic Enterprise, grounded in security, operational, and business context.

As a Sr. Manager, Solution Consulting (Operational Technology and Cyber-Physical Systems,OT/CPS), you will lead a global team of Solution Consultants focused on Service Now's OT/CPS portfolio, including Armis OT visibility and security, Cyber Asset Security, and USEM for OT.This isa player-coachrole: you willsetthe technicalpre-sales strategy, develop a high-performing team, and personally engagein the most strategic customer opportunities.

Success inthis rolemeansscaling Service Now's OT/CPS business by building a world-class solution consulting team, improving the quality and consistency of technical sales execution, and helping customers connect industrial operations,cyberrisk, and business impact across complex environments.

Whatyou'lldo...

Team leadership and talent evaluation

• Lead, manage, and mentor a global team of OT Solution Consultants, providing coaching, feedback, and career development.
• Evaluate Solution Consultants against a consistent skills framework that measures OT and ICStechnical depth, asset visibilityandexposure management expertise,demo and storytelling craft, discovery quality, business value articulation, and AI fluency.
• Use those assessments to build individual development plans,identify coverage gaps, recommend staffing and role changes, and inform hiring, bench strength, and succession planning.
• Partner with Sales Leadership, Enablement, and Talent teams to calibrate expectations, recognize top performance, and address underperformance early.
• Set performance goals, track progress, and foster a collaborative, high-performance culture across the broader Solution Consulting community.

AI-native leadership

• Model AI-native ways of workinginaccount research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching.
• Set clear expectations that every SCuses AI to improve the quality, speed,andconsistencyof their work, and measure adoption through practical indicators such as reusable assets created, preparation quality, demo effectiveness,andtime saved.
• Build and share reusable AI assets, including prompts, agents, skills, demo scripts,and playbooks,that scale OT/CPS expertise across regions and verticals.
• Coach SCs to position the Service Now AI platform and agentic capabilities credibly with OT, security, and operations buyers, including AI governance and safety in industrial environments.
• Stay current on AI developments and bring practical improvements to how the team sells, demonstrates, and delivers value.

Sales support and strategy

• Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities.
• Provide technical leadership through discovery, demonstrations, proofs of value, RFP responses, and executive presentations.
• Develop deepexpertisein the OT/CPS portfolio andexplainhow it connects to Service Now ITOM, Security and Risk,workflow capabilities, and Armis OT visibility and security in customer-specific use cases.
• Help define go-to-market plays, vertical strategies (energy and utilities, manufacturing, life sciences, oil and gas, transportation), and sales collateral.

Customer engagement

• Engage directly with CISOs, OT security leaders, plant and operations leaders, and architects to understand technical requirements, operational constraints,regulatory pressures, and the business outcomes customers need to achieve.
• Act as a trusted advisor on OT security, compliance, and risk reduction, including…