Technical Operations Support Engineer
Job in
Boston, Suffolk County, Massachusetts, 02297, USA
Listed on 2026-10-11
Listing for:
KForce
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Support, Blockchain / Web3, Cybersecurity, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Responsibilities:
* Infrastructure Build-out:
Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation
* Production Monitoring:
Proactively supervise production systems for the Blockchain Incubator's suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions)
* Incident Management:
Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues
* Multi-functional Teamwork:
Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stabilityRequirements
* Experience:
2-5 years in technical operations support or Dev Ops
* Incident Management:
Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation/Containment -> Resolution -> Root Cause Analysis)
* Frameworks:
Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or Service Now
* Observability:
Skill in crafting proactive dashboards using tools such as Cloud Watch, Datadog, Prometheus, or Grafana Technical Troubleshooting:
* Diagnostics:
Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
* Code Literacy:
Familiarity with Python, JavaScript/Type Script, Go, Rust, or Java, and the ability to use Git/Git Hub to review code changes
* Attitude:
An "adversarial" approach-the ability to stress-test and break code to ensure it is resilient
Foundation &
Soft Skills:
* Communication:
Outstanding written and verbal communication skills
* Passion: A genuine drive for application stability and the evolution of blockchain technology
Nice to Have:
* Certifications:
AWS/Azure/GCP, CKA, or specialized Blockchain certifications
* Blockchain
Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving
* Digital Assets:
High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring
Job Type Contract Compensation
59 - $69
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