DevOps Engineering Manager

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

Founded in 2023 by executives from Hub Spot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers. They act, going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, Serv Pro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.

The Position We’re looking for a Dev Ops Manager to lead and evolve the infrastructure powering Maven AGI’s AI platform. You will manage and scale a high-performing infrastructure team while helping ensure our systems remain reliable, secure, and scalable across cloud and on-premises environments.

This is a technical leadership role that combines people management, operational ownership, and strong infrastructure judgment. You will partner closely with engineering leaders and technical leads to translate business and customer requirements into clear infrastructure priorities and execution plans.

You will also work directly with enterprise customers to understand complex deployment requirements, particularly for private-cloud and on-premises environments, and coordinate stakeholders across the organization to deliver sustainable solutions.

Leadership and Management Responsibilities:

Manage, coach, and develop a team of Dev Ops and infrastructure engineers

Establish clear expectations, ownership, and accountability across the team Partner with technical leads to align technical strategy, architecture, and execution

Hire and onboard engineers as the team grows

Lead performance management, career development, and regular feedback

Own team planning, prioritization, capacity management, and delivery

Balance reliability, security, customer commitments, and long-term platform investments

Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders

Build strong partnerships across Engineering, Product, Security, and Customer Success Improve operational processes while avoiding unnecessary overhead and reducing team toil Technical and Operational Responsibilities:

Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments

Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools

Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response

Drive the development and improvement of CI/CD pipelines for a large-scale monorepo

Establish consistent observability practices across metrics, logs, traces, and alerting

Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development

Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems

Partner with engineering teams to improve developer experience, platform usability, and deployment velocity

Strengthen secrets management, access controls, and infrastructure security

Evaluate and adopt tools that improve reliability, scalability, and operational efficiency

Participate in incident response and ensure incidents lead to durable improvements

Required…