DOL Modernization Project Manager

Job#: 3054690

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a DOL Modernization Project Manager.

• Position: DOL Modernization Project Manager
• Client: Commonwealth of MA (DOL)
• Location: Boston, MA (Hybrid)
• Duration: Thru 6/30/27 (with possibility of extension)
• Pay rate: $75-$80/hour

The Division of Occupational Licensure (DOL) is undertaking its highest-priority initiative: implementing a unified Salesforce Licensing, Permitting, and Inspection (LPI) system to streamline operations and deliver a modern digital experience. To make this technology implementation successful, the team is interested in hiring a Project Manager who will be responsible for managing the technology implementation, coordinating between business, technical, and vendor stakeholders, and ultimately for ensuring that DOL’s Salesforce instance meets business needs through all phases of development and maintenance.

DOL, with support from its vendors and the Executive Office of Technology Service and Security, aims to define standardized business processes, provide a positive, modern digital experience, and enable timely delivery of critical technology that can be continuously improved upon. DOL will rely on this position to surface key decisions impacting the development of its software application and drive their resolution;

the Project Manager will coordinate schedules, track deliverables, analyze budgets and create milestones and tracking for the overall project success. The Project Manager will work closely with DOL business and technical leads to ensure alignment across DOL stakeholders.

• Collaborate with the DOL Salesforce Modernization Product Manager, Senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & DOL business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.
• Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.
• Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope.
• Load and track project work plans & schedules in PMO’s enterprise reporting tool (e.g. MS Project Online)
• Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction – communicating this regularly to Product Manager, Senior Project Manager and the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation
• Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
• Manage project issues and risks to prevent potential barriers to project success;
  Escalation point for DOL Risk and Issue mitigation/resolution within DOL and other agencies (EOTSS and EOED).
• Primary point of communication between DOL, vendors and other Commonwealth of Massachusetts agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.
• Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the Commonwealth.
• Develop acceptance test plans, validate test plans with business & drive testing/acceptance process
• Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials…