Hybrid Tech Support Lead | AI Escalations & Team
Listed on 2026-10-12
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Cloud Computing: Infrastructure & Operations
Robin Powered, Inc. is seeking a Senior Manager of Technical Support in a hybrid Boston-based role. You will lead the Technical Support team, own escalated issues, and drive AI-enabled process improvements with Engineering and Product.
You will manage in-person and remote staff, set clear KPIs, and collaborate with Customer Success to stay ahead of customer-impacting problems in a fast-paced, technical environment.
We are looking to fill the Hybrid Tech Support Lead | AI Escalations & Team Growth position at Robin Powered, Inc. in Boston, MA, United States.
This posting is for the Hybrid Tech Support Lead | AI Escalations & Team Growth role at Robin Powered, Inc., based in Boston, MA, United States.
The Hybrid Tech Support Lead | AI Escalations & Team Growth role at Robin Powered, Inc. is now open for applications in Boston, MA, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).