Cloud and Enterprise Platform Support Engineer

The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College.

Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
• 1-3 years of experience in technical support, systems administration, application support, or a related IT role.
• Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies.
• Familiarity with databases, reporting tools, or business applications.
• Strong problem-solving, organizational, and customer-service skills.
• Ability to learn new technologies and work collaboratively in a team environment.

• Experience supporting Microsoft Azure or Microsoft 365 environments.
• Experience with Microsoft Power Platform, Power BI, or SQL.
• Experience working in a higher education environment.
• Familiarity with ticketing systems, documentation practices, and IT support processes.
• Microsoft Fundamentals certifications (AZ-900, PL-900, or similar).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Position Type: Full-Time/Regular

Job Location: Boston, MA

Salary Grade: $72,000.00-$82,700.00

Category:
Charles River Campus -->
Information Technology

Tracking Code:

Posted Date: 10/8/2026

Salary Grade:
Grade 48

Expected Hiring Range Minimum: $72,000.00

Expected Hiring Range Maximum: $82,700.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.