Associate, Technology

The Associate in Technology will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Assist in setting up and shipping computer hardware to new users.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Professional and pleasant telephone manner.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of computer hardware and software customer service.

Required Abilities:

• Abilitytofollowinstructions,beateamplayer,handle stress,meettightdeadlines,demonstrateanupbeatdemeanor.
• Mustbeabletoliftatleast
  15pounds.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Computer Science or related field preferred.

At least three years of experience in customer technical support highly preferred.

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)? Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Yes No