IT Service Management; HEAT
Job in
Boston, Suffolk County, Massachusetts, 02297, USA
Listed on 2026-10-13
Listing for:
SA Technologies
Full Time
position Listed on 2026-10-13
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.
Job Description
• Customization, configuration, and administration of HEAT (Front Range) application - HEAT v7
• HEAT CMDB configuration and integration with other products
• Work with customers and business owners to establish functional requirements
• Design and develop complex workflows and automation
• Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as Service Now, BMC Remedy, and Front Range
• Participate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support)
• Provide training to the tool users
• Develop IT Governance KPI reportsQualifications
• 3+ years IT Service Management system experience, preferably with Front Range/Heat Software
• Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes
• Knowledge of two or more front-end technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
• Knowledge of T-SQL, MySQL, SSIS
• Experience participating in business/system integration efforts
• Expertise with implementing ITIL processes and leveraging best practices
• ITIL Certification (preferred)
• Ability to work effectively in a team-oriented, collaborative environment and on your own
• Strong interpersonal, oral and written communication skills
• Proven problem-solving abilities and strong attention to detail and quality of work
• Enthusiasm for customer service and IT support as well as learning new software technologies
Additional Information All your information will be kept confidential according to EEO guidelines.
Summary Type:
Contract Function:
Information Technology Experience level:
Mid-Senior Level Industry: Staffing And Recruiting
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