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SaaS Support Manager - Construction Tech Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: MassMutual Ventures
Full Time position
Listed on 2026-10-13
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

Rapid Works in Greater Boston offers a hybrid Software Support Manager role overseeing the ERP, telematics, and mobile solutions. You will manage the support team, handle tickets, coordinate resolutions, and ensure high customer satisfaction across busy construction operations.

You will analyze support trends, collaborate with product and engineering to address recurring issues, mentor staff, create documentation, and participate in internal and customer-facing meetings to drive product quality.

We are currently recruiting a SaaS Support Manager
- Construction Tech Lead for our team in Boston, MA, United States.

We invite applications for the SaaS Support Manager
- Construction Tech Lead position located in Boston, MA, United States.

The following opening is for a SaaS Support Manager
- Construction Tech Lead with Mass Mutual Ventures.

Our team is growing, and we are hiring a SaaS Support Manager
- Construction Tech Lead in Boston, MA, United States.

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