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Tech Support Associate: Hardware & Software Troubleshooter

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Pathstone
Full Time position
Listed on 2026-10-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Computer Repair / Support, Technical Support
Salary/Wage Range or Industry Benchmark: 52000 - 72000 USD Yearly USD 52000.00 72000.00 YEAR
Job Description & How to Apply Below

Pathstone invites applications for an Associate in Technology who will provide technical assistance to users, troubleshoot hardware and software, and guide customers through diagnostic steps. You will handle calls, chats, and emails, and collaborate with staff to resolve issues in a fast-paced environment.

The ideal candidate has strong analytical and problem-solving abilities, good communication, and a customer-focused mindset; a bachelor’s degree in CS or related field is preferred.

We invite applications for the Tech Support Associate:
Hardware & Software Troubleshooter position located in Boston, MA, United States.

We appreciate your interest in this position.

Join Pathstone and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Tech Support Associate:
Hardware & Software Troubleshooter role at Pathstone, based in Boston, MA, United States.

Position Requirements
10+ Years work experience
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