Endpoint Management Analyst

An Official website of the Commonwealth of Massachusetts

Job Description

Description

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (Mass Art), is the nation's first and only independent, free-standing public college of art and design in the country. Mass Art is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student.

Located in Boston's hub of arts and culture along the Avenue of the Arts, Mass Art enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

Mass Art strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Qualifications

This position is governed by the APA Collective Bargaining Agreement.

Working Hours:

37.5 Hours

Salary Range : $76,000 - $86,000,annually, commensurate with qualifications and experience.

GENERAL STATEMENT OF DUTIES:

The Endpoint Management Analyst is responsible for the administration, management, deployment, and support of Mass Art's endpoint technology environment, with primary responsibility for Apple devices and macOS. Provides advanced technical and desktop support, endpoint management, software deployment, troubleshooting, security, and lifecycle services across Mac and Windows environments. Serves as a technical resource for client services, collaborating with IT teams, vendors, and campus partners to deliver reliable, secure, and effective technology services that support academic and administrative operations.

SUPERVISION RECEIVED: Assistant Director of Service Operations

DUTIES AND RESPONSIBILITIES:
Endpoint Management & Deployment

• Endpoint Management: Manages the institution's Mac endpoint environment, including configuration, deployment, management, security, and user experience across academic and administrative environments.
• Apple Technologies: Serves as the Subject Matter Expert (SME) for Apple technologies and provides Tier 3 backup and escalation support for Windows PCs and related desktop infrastructure.
• Endpoint Platforms: Administers endpoint management platform for Apple products (such as Jamf Pro and Apple School Manager) and supports identity integration and endpoint management across other Windows and Chrome OS platforms (such as Intune, KACE, SCCM etc).
• Software Deployment: Maintains automated software distribution (such as Munki) and patching infrastructure, and assists with software licensing and application deployment for Mac and Windows environments.

Technical Support & Troubleshooting

• Advanced Support: Provides advanced technical support for endpoints, devices, software, networks, VPN, and enterprise systems.
• Troubleshooting: Troubleshoots and resolve endpoint connectivity, performance, and reliability issues, including recurring or widespread problems.
• Client Services: Responds to and resolves Incidents, problems, changes and service requests in accordance with departmental policies and service standards, providing high-quality customer support.
• Print Services: Collaborate with Print Services and vendors to support enterprise print management, multifunction copiers, and large-format printing infrastructure.

Security, Software & Service Management

• Endpoint Security: Support endpoint security and backup services, including endpoint protection applications and backup and recovery, to help protect endpoints and users and ensure reliable data recovery.
• Software & OS Lifecycle:Partner with Academic Technology, studio managers, and other stakeholders to coordinate software licensing, application deployments, macOS upgrades, and compatibility testing.
• Updates& Compatibility: Plan software and operating system updates around academic schedules and institutional needs, proactively addressing compatibility, performance, and version-related issues.
• Vendor & Service Management: Collaborate with technology…