Business Architect - Public Safety

US-MA-Boston

Job :

Type: Regular Full-Time

# of Openings: 1

Category: SLSENG

Remote
- United States

• Act as the lead technical resource during the presales process, working closely with the sales team as the key advisor on Public Safety solutions.
• Drive technology evaluation stages, including client discovery (on-site/remote), requirements gathering, solution architecture, and presentations.
• Develop detailed Scopes of Work (SOW), Bill of Materials (BOM), system designs, and proposals for complex NG911, cloud-based call handling, recording/analytics, CAD, mapping, location services, cybersecurity, and AI-enhanced emergency communications solutions.
• Turn around accurate quotes efficiently and support the full sales cycle from discovery through implementation and post-sale technical assistance.
• Build and maintain strong relationships with vendor partners while collaborating with NWN's Product Management team.
• Work cross-functionally with internal teams including EMP (Experience Management Platform), networking, cybersecurity, visual collaboration, managed services, and other groups to deliver integrated solutions and accelerate deal closure.
• Attend onsite customer meetings, industry events and presentations with sales reps.
• Identify and resolve technical issues to ensure customer satisfaction across the sales and delivery process.
• Demonstrate continued technical expertise through vendor certifications and deliver training to sales teams and customers as needed.
• Contribute to proposal development, RFP responses, and technical documentation tailored to public safety agencies (primary/secondary PSAPs, government, schools, campuses, enterprises, and hospitals).
• Possess solid business acumen skills:
  Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc. Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings. Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation

• Bachelor's Degree in Arts/Sciences (BA/BS) in Computer Science, Information Systems or related experience. Required
• 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services. Required
• 5+ Years Minimum hands-on experience designing complex communications systems. Required
• 5+ years of experience in Public Safety communications, preferably with deep knowledge of Motorola Solutions (VESTA 9-1-1/VESTA NXT call handling) and NG911 ecosystems. Required
• Proven experience as a Sales Engineer or Solution Architect in the public safety/SLED space, with a track record of supporting complex sales cycles, quote development, and deal closure. Required.
• Strong working knowledge of emergency communications technologies including cloud-based call handling, CAD, recording/analytics, location services (e.g., RapidSOS), AI triage/automation, cybersecurity, and related integrations.
• Experience with partner ecosystems and cross-functional collaboration in a solutions provider environment.
• Familiarity with IP communications, networking, security, virtualization, and data center solutions.
• Ability to architect cost-effective, reliable, and supportable designs based on client needs and industry best practices.
• Vendor certifications in Public Safety technologies (e.g., Motorola-related) preferred; AVIXA, Cisco, or similar a plus.
• Various industry certification completion (i.e: CCNP, CCDP, or equivalent, EMC, VMWare, Citrix, Net App, or HPe written Certification (i.e.…