Network Engineer

GBH enriches people’s lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.

At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.

Information Technology supports an inclusive community of GBH staff working across Broadcasting, Content Creation, Education, Digital, Assistive Technologies, Local News, and Administrative functions. Roughly 70 staff work across six teams within the department. We value creative problem solving, respectful candor, teamwork, and continuous improvement. We build, improve, launch, automate, and repair the systems that keep GBH operating.

The Network Engineer is responsible for the operation, maintenance, monitoring, and continuous improvement of GBH’s enterprise network infrastructure. The primary focus of this role is ensuring that network services remain reliable, secure, and performant across GBH’s corporate, broadcast, and cloud environments.

GBH operates a mixed technology environment including Macintosh, Windows, Linux, Cisco IOS, and broadcast-specific systems. Our network infrastructure is primarily built on Arista networking platforms with Fortinet and Cisco technologies supporting various enterprise and broadcast functions.

This role combines operational excellence, troubleshooting, project implementation, and collaboration with colleagues across Information Technology, Broadcast Engineering, and Production Operations.

• Maintain the availability, performance, and security of GBH’s wired, wireless, WAN, VPN, and cloud-connected network infrastructure.

• Monitor network health, performance metrics, and alerting systems; proactively identify and remediate issues before they impact operations.

• Troubleshoot and resolve network incidents, serving as a technical resource for infrastructure-related issues.

• Manage and prioritize network support requests and ticket queues while working closely with end users, broadcast engineers, software developers, and other technology teams.

• Install, configure, test, and support network hardware including switches, routers, firewalls, and wireless infrastructure.

• Implement network changes and upgrades following established change management practices.

• Support broadcast audio, video, and media-over-IP networking systems.

• Contribute to network design reviews and deployment planning for new services and infrastructure upgrades.

• Create and maintain accurate network documentation, diagrams, and operational procedures.

• Participate in root cause analysis and continuous improvement efforts following network incidents.

• Assist with network automation, monitoring, and operational efficiency initiatives.

• Participate in on-call rotation and provide support for critical incidents during evenings, weekends, or holidays when necessary.

• Strong troubleshooting and analytical skills with the ability to independently diagnose and resolve network issues.

• Solid written and verbal communication skills.

• Ability to collaborate effectively with technical and non-technical stakeholders.

• Strong understanding of:

• Experience with:

• Familiarity with wireless networking, troubleshooting, and administration.

• Knowledge of VPN technologies including IPSec and SSL VPNs.

• Experience supporting…