Solution Architect

Final date to receive applications: This opportunity will be taken offline based on applicant volume. We encourage you to apply today if interested.

We know the job search process can feel uncertain and want to be respectful of your time and interest. All candidates who apply online will receive application status updates via email. Thank you for considering M-Files as your next career opportunity.

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI  result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

• Make It Happen - We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results
• Help Others - We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together
• Love Customers - We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit M-Files Careers | Open Jobs, Culture & Benefits

Learn more about what earned us the Working at M-Files Inc. | Great Place To Work®

As a Solution Architect, you are a key part of the Consulting Services team and will play a critical role in driving our success. You are the customer's first and most trusted technical voice: you will lead discovery, uncover what customers truly need, and turn those needs into clear requirements and sound M-Files solution designs. You will serve as Subject Matter and Solution Expert in M-Files software and Systems Integration, and as the Design and Technical Lead on key customer engagements, working closely with the customer and project team.

Your day-to-day work consists of running requirements workshops and stakeholder interviews, analyzing business processes and content, documenting and validating requirements, designing solutions that satisfy they, and defining the integrations with 3rd party applications and external data sources each implementation needs. As M-Files transforms how it works with AI, you will use Claude daily to accelerate discovery, analysis, and documentation, and you will help customers identify where automation and AI agents can deliver measurable value from their M-Files environment.

• Lead customer discovery: facilitate requirements workshops, stakeholder interviews, and process walkthroughs to understand business goals, current-state processes, pain points, content types, and success criteria
• Help customers identify and clarify their needs: separate stated wants from underlying needs, ask probing questions, and surface unstated requirements, assumptions, constraints, and risks early
• Assess the customer's existing environment, including IT infrastructure, authentication and security models, data sources, and 3rd party systems, to identify and validate M-Files integration points
• Document requirements clearly and traceably (business requirements, current and future-state process maps, solution descriptions, UML diagrams), and validate them with business and technical stakeholders
• Prioritize requirements with the customer, define acceptance criteria up front, and manage scope changes with Project Management
• Use Claude daily to prepare for discovery sessions, synthesize notes and transcripts, draft requirement and design documentation, and identify gaps or conflicts, always applying your own judgment and review before anything reaches a customer
• Identify where automation and AI agents can add value in the customer's workflows, and advise on governance, supervision, and data access considerations

• Serve as Subject Matter and Solution Expert in M-Files software and Systems Integration
• Translate business requirements into a technical solution design to be implemented by the project consultants, serving as the technical design leader on multiple projects
• Provide best-practice recommendations on design and…