Hybrid Infrastructure Support Engineer: Proxmox & Networking

Job Title: Infrastructure Support Engineer

Location: Boston, MA area (Hybrid — must be within driving range of our colocation facility for periodic on-site visits)

Department: IT / Infrastructure

Reports to: Infrastructure Engineer

About the Role

We’re a small, fast-moving healthcare data analytics company looking for an Infrastructure Support Engineer to help manage our internal IT environment and support our hands-on infrastructure and networking work. You’ll split your time between day-to-day helpdesk support for a growing team and hands-on work with our virtualization, networking, and colocation environment. This is a generalist role at a startup — we care more about resourceful, flexible problem-solving than deep expertise in any single tool or platform.

You’ll work closely with our Infrastructure Engineer and take on increasing ownership as you ramp up.

Key Responsibilities

• Helpdesk & End-User Support: Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system, walk-up requests, and chat/email.
• Account & Device Management: Administer Active Directory and Microsoft 365 (user accounts, licensing, mailbox access, permissions); provision, image, and maintain employee laptops and endpoints.
• Infrastructure Support: Assist with our on-prem virtualization environment (Proxmox), networking (firewalls, switches, VLANs), and periodic work at our colocation facility.
• Automation & Scripting: Write Power Shell scripts to automate routine administrative and support tasks; contribute to Ansible-based provisioning as it matures.
• Documentation: Maintain clear documentation of systems, configurations, and support procedures.
• Collaboration: Work directly with our Infrastructure Engineer and engineering team, escalating and troubleshooting more complex networking or systems issues together.

Qualifications

• 2+ years of experience in IT support/helpdesk, including ticketing systems and hardware/software troubleshooting for end users.
• Experience administering Active Directory and Microsoft 365 (user accounts, permissions, licensing).
• Working knowledge of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Comfortable installing, configuring, and troubleshooting desktops, laptops, and basic network equipment.
• Strong troubleshooting, documentation, and communication skills.
• Resourceful and flexible — comfortable wearing multiple hats and figuring things out in a small-company environment without established playbooks for every situation.
• Willing to travel periodically to our colocation facility as needed.

Nice to Have

• Experience with Proxmox or another hypervisor (VMware, Hyper-V).
• Experience with pf Sense or other firewall/network appliance administration.
• Power Shell scripting experience; exposure to Ansible or similar configuration-management tools.
• Certifications such as CompTIA A+, Network+, or Security+, or Cisco CCNA.
• Telephony/VoIP experience.
• Broader networking and infrastructure experience, plus some coding/scripting ability beyond Power Shell (e.g., Python, Bash).

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