Analyst , Epic Health Planet

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Full Time Boston, MA, US

5 days ago Requisition

Salary Range: $79,167.00 To $95,000.00 Annually

Title: Analyst I, Epic Healthy Planet - Compass Rose

Reports to: Manager, Population Health & Data Quality

Job description revision number and date: V 2.0; 2.24.2025

Community Care Cooperative (C3) is a 501(c)(3) non-profit multi-service organization governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We fulfill two primary business functions for the FQHCs we work with. First, we are an FQHC-led accountable care organization (ACO); second, we are a Management Services Organization (MSO) for FQHCs.

As an ACO, we negotiate value-based payor contracts on behalf of our FQHCs, hold and operate those contracts (including fulfilling many compliance, financial management, and population health management functions), and maximize the return to FQHCs of any incentive dollars earned. We are proud to be the market leader in the Mass Health ACO Program. We are the largest Medicaid ACO in Massachusetts, and we operate a variety of business offerings nationwide.

As an MSO, we (along with our subsidiary companies, which are also FQHC-led non-profits) provide several financial, operational, and technological services to groups of FQHCs. These services include Epic EHR licensing and implementation; pharmacy operations consulting as well as the building and direct operation of on-site retail pharmacies; billing and credentialing; employer-sponsored insurance; and others.

We are a fast-growing, dynamic organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

The Epic Healthy Planet – Compass Rose Analyst I position will be housed under our subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the Epic software applications utilized by CTC in conducting daily operations under the direction of the Manager, Population Health & Data Quality.

This includes:

• Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative Epic applications
• Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
• Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues
• Work with the IT Education staff to assist in training users and in the development of documentation
• Maintain a level of knowledge about IT operations and network issues and maintaining current industry knowledge

• Actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner
• Communicate clearly and professionally, both orally and in writing
• Identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations
• Manage multiple priorities in an effective and organized manner
• Maintain current system applications
• Facilitate end users’ ability to understand and maximize the use of the software to perform daily operations
• Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in the system optimization
• Act as a liaison between users and software vendor(s)
• Guide the modification of system…