Service Desk Lead — Elevate End-User Support & Ops
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Berkshire Residential Investments is seeking a Service Desk Manager to lead the service desk, drive process improvements, and ensure high-quality end-user support across Berkshire. This role oversees ticket flow, SLA adherence, and team performance while coordinating with infrastructure and vendors to optimize technology services.
Ideal candidates will have extensive service desk experience, strong leadership and communication skills, and the ability to collaborate with senior management to
We invite applications for the Service Desk Lead — Elevate End-User Support & Ops position located in Boston, MA, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Boston, MA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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