Management Analyst - Contractor

An Official website of the Commonwealth of Massachusetts

Job Description
- Management Analyst
- Contractor (260006WM)

Job Description

Management Analyst
- Contractor - ( 260006WM )

Description

** THIS IS A CONTRACTED, NON-BENEFIT POSITION**

The Management Analyst Contractor serves as an analytical specialist within Mass Ability’s Analytics and Quality Assurance (AQA) Department. The position supports performance management, program improvement, data analytics, reporting, and continuous quality improvement activities for Mass Ability Career Services.

Reporting to the Mass Ability Director of Analytics and Quality Assurance, the Management Analyst Contractor will analyze program and performance data, develop reports and data visualizations, support program evaluation, and identify opportunities to improve program quality and outcomes. The position will work closely with AQA staff and Career Services staff and management to strengthen the use of data for program management, decision‑making, and continuous improvement.

• Manage, maintain, analyze, and help ensure the accuracy and integrity of Career Services program data.
• Develop reports, dashboards, visualizations, presentations, and other analytical products that inform program operations, policy, and decision‑making.
• Aggregate and analyze quantitative and qualitative data to identify trends, measure performance and outcomes, assess participant satisfaction and experience, and identify opportunities for program and quality improvement.
• Conduct data analyses and generate recurring and ad hoc reports to support Career Services and the AQA Department.
• Support AQA's data analytics and research capabilities, including the implementation and use of business intelligence tools, data visualization platforms, and Geographic Information Systems (GIS) mapping tools.
• Design and improve standardized reporting processes that enable programs to establish benchmarks and monitor performance, compliance, quality, and program integrity.
• Develop reusable reports, queries, and data extraction processes across multiple systems and data sources. Identify opportunities to automate reporting and streamline data analysis workflows.
• Use analytical and data tools such as SQL, Python, Excel, Access, Tableau, Qualtrics, VS Code, and other statistical and business intelligence applications to analyze and model performance trends and patterns.
• Work with data from OnBase, data warehouses, and other internal and external data sources.
• Respond to requests for customized analyses and reports from Career Services staff, the AQA Director, and other stakeholders.
• Develop documentation, guidance, and training to support effective use of new analytical tools, reports, dashboards, and processes.
• Collaborate with AQA colleagues and Career Services staff to strengthen their capacity to use data to monitor program performance and drive continuous improvement.
• Perform other analytical, reporting, and program improvement activities as assigned.

• Demonstrated experience analyzing data, interpreting results, identifying trends, and communicating findings to technical and non-technical audiences.
• Knowledge of the principles and practices of program evaluation, data analytics, statistical and research methods, and project management, including problem‑solving and decision‑making methodologies.
• Experience with one or more data analysis, querying, visualization, or business intelligence tools, such as:
  • SQL, Python, VS Code, or R
  • Tableau, Microsoft Power BI, Power Apps, or similar business intelligence tools
  • Snowflake or other data warehouse platforms
  • Qualtrics or similar survey and experience‑management platforms
  • SPSS, JASP, Stata, or other statistical analysis software
  • GIS…