ServiceNow Implementation Lead - Hybrid & Growth

At IBM Consulting UK Future Now, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.

You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.

We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.

We offer:

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

As a Package Consultant:
Service Now, this role delivers advisory and implementation services across all Service Now capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your primary responsibilities will include:

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.

• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.

• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.

• Process Improvement: helping organizations maximize the value of their Service Now investment through best-practice process improvement and platform configuration.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Service Now Configuration:
Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.

• Implementation Delivery:

Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.

• Technical Integration:
Exposure to integrating Service Now with other systems and tools, using out-of-the-box capabilities to support business and operational needs.

• Solution Optimization:

Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.

• Platform Enhancement:
Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their Service Now investment.

Preferred technical and professional experience

• Service Now Integration:
Exposure to integrating Service Now with other systems and tools, using out-of-the-box capabilities to support business and operational needs.

• Technical Optimization:

Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.

• Platform Upgrades:
Experience with supporting…