Solution Architect

The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams — demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues — while building trusted relationships with stakeholders ranging from individual developers to executives.

It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.

As a Solution Architect, you will...Pre-Sales & Solutioning Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle

Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack

Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams

Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature

Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work Implementation & Onboarding Own the technical onboarding of new customers from contract signature through go-live Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams

Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces

Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams

Run joint testing and troubleshooting sessions with customer technical teams through go-live

Post-Sales & Support Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers

Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience

Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding

Relationships & Communication Build trusted technical relationships with customer engineering leads, architects, and decision-makers

Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders

Travel occasionally to customer sites, conferences, or partner meetings as needed

Experience and Skills Required Experience & Skills Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience
10+ years of experience in a client-facing role.

A minimum of 4–6 years of hands-on technical and design experience.

Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews

Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSOStrong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates

Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing

Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation

Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work Flexibility to travel occasionally

Preferred Experience /Skills Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)
Experience working in a fintech or other regulated financial services environment

Familiarity with open banking / financial data standards:
Financial Data Exchange (FDX), OFX, and FIXWorking knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC
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Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or…