Senior Systems Engineer | Operations Lead; Leadership Track

Full time | Boston Managed IT | United States

Technology

Work Experience 4-5 years

78K-85K

City Waltham

State/Province Massachusetts

02453

Boston Managed IT (BMIT) is a managed IT and security services provider based in Waltham, Massachusetts. We support small and mid-sized businesses throughout Greater Boston, primarily organizations with 25 to 100 employees.

Our clients rely on us to manage, secure, and improve their technology environments, including Microsoft 365, Google Workspace, networking, endpoints, and cybersecurity.

We're a small, experienced team that values technical expertise, accountability, and strong client relationships. Our clients work directly with engineers who understand their businesses, know their environments, and take ownership of problems from start to finish.

We believe great IT support is about more than closing tickets. It's about building trust, preventing problems, and making technology work better for the people who depend on it.

We're looking for an experienced Senior Systems Engineer who wants to grow into leading our Boston operations.

We're preparing for a planned leadership transition in 2027 and want to bring the right person onboard well ahead of that change.

Rather than expecting someone to take over on day one, we've designed a structured transition that provides the opportunity to learn our clients, systems, processes, and team while gradually assuming more responsibility.

You’ll work alongside our current Boston lead, gaining firsthand experience with our client environments and daily operations before taking ownership of service delivery throughout the region.

This is a unique opportunity for a technically strong engineer who enjoys solving challenging problems, building client relationships, and taking the next step into leadership without giving up hands-on technical work.

This is not a traditional help desk role. It's a senior engineering position with a clear path into operational leadership.

Months 1-3 | Learn the Environment

• Work alongside our current Boston lead on client visits, escalations, and projects.
• Become familiar with our clients, their infrastructure, business operations, and key contacts.
• Learn our internal systems, documentation standards, and service delivery processes.
• Begin independently managing tickets, technical issues, and smaller projects with support available when needed.

Months 4-8 | Take Ownership

• Become the primary engineer and technical point of contact for an expanding group of clients.
• Lead client projects, manage escalations, and coordinate onsite service.
• Begin mentoring other engineers and helping establish technical priorities.
• Assume greater responsibility for day-to-day client relationships and service quality.
• Transition our existing Boston lead into an advisory and supporting role.

Month 9 and Beyond | Lead Boston Operations

• Take ownership of day-to-day service delivery across our Greater Boston client base.
• Coordinate onsite schedules, project priorities, escalations, and technical resources.
• Serve as a primary point of contact for key client relationships.
• Work directly with company leadership on staffing needs, operational improvements, and service quality.
• Help shape the future of BMIT's Boston operations while remaining involved in advanced technical work.
• The transition is designed to be collaborative, with ongoing support from leadership throughout the process.

Senior Engineering & Technical Support

• Troubleshoot and resolve advanced technical issues involving Microsoft 365, Entra , Intune, Windows, macOS,…