More jobs:
IT Site Support
Job in
Boston, Suffolk County, Massachusetts, 02108, USA
Listed on 2026-10-24
Listing for:
HCL Technologies
Full Time
position Listed on 2026-10-24
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null We are currently recruiting a IT Site Support for our team in Boston, MA, United States. Full responsibilities and requirements are described in the listing above. Learn more about the IT Site Support role in the description above.
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