IT Infrastructure Manager

Company Description Businesses face challenges every day building responsive and agile IT capabilities to grow and stay ahead. Since everyone has access to the same tools, your competitive advantage directly depends on how you apply technology – on the people leading, supporting and optimizing your IT initiatives. USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to sustain a truly competitive advantage in this fast-moving environment.

USM has offices throughout the US and offshore delivery centers in India. USM is a certified Minority Business Enterprise and is a CMMi Level 3 Organization.

USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and most recently was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area – Washington Business Journal (2016).

Job Description The IT Infrastructure Manager position is a hands‐on technical/management role. The IT Infrastructure Manager is responsible for: managing IT technologies and a group of technical IT Infrastructure personnel, developing and establishing IT Infrastructure standards and procedures, assigning work to the operations staff and the analysis, design, deployment, and operations of IT software and hardwaresystems. This individual will work closely with the IT management team and business units to ensure alignment with the SOC’s objectives.

The ideal candidate must have both leadership and technical skillsto effectively and efficiently manage IT Infrastructure technologies and personnel.

Responsibilities Include:

Operation Management
· Oversee all aspects of the SOC’s IT Department operations responsible for IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance
· Manage the day‐to‐day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
· Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
· Maintains overall security of the SOC’s network, systems, and data
· Ensures high availability of critical business systems hosted by the SOC
· Owns and maintains strict controls on data/system backups and recoverability
· Manage staff members in their daily activities as well as supporting business projects
· Develop and manage relationships with vendors in support of staff augmentation and systems support
· Manage overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements

Strategy and Planning
· Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy
· Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
· Develop and implement data retention standards
· Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity)
· Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
· Establish and implement 'best‐practice' standards as well as departmental policies and procedures
· Overall responsibility for leasing, and strategic planning for system upgrades Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, etc.

Minimum Qualifications:

· Bachelor's Degree in Computer…