External Title Business Systems Analyst

The Business Systems Analyst will support Suffolk’s construction technology portfolio, including Procore, Primavera P6, Autodesk, and related third-party applications. Working closely with business users and key functional stakeholders, this role will help ensure product health, process adherence, system reliability, and continuous improvement. The ideal candidate combines strong technical aptitude with practical experience in application support, troubleshooting, system configuration, integrations, data analysis, and testing.

This individual should be self-directed, detail-oriented, and eager to learn and support an evolving technology portfolio while translating business needs into reliable, scalable solutions.

• Provide day to day support and troubleshooting of user and application issues.
• Monitor product health, performance, adoption, and reliability, proactively addressing risks and service issues.
• Analyze application data to identify trends, diagnose issues, and inform business decisions.
• Drive continuous improvement by identifying and implementing enhancements to systems, processes, and user experiences.
• Identify operational inefficiencies, conflicting business practices and integration issues, and participate in evaluation of alternative solutions.
• Translate business requirements into scalable, sustainable technical solutions aligned with enterprise standards.
• Configure and maintain application settings to support business processes, security, and operational requirements.
• Monitor and troubleshoot system integrations to ensure reliable data exchange across platforms.
• Develop and maintain IT playbook that clearly documents business processes and system configurations.
• Participate with other IT and internal business partners in new product reviews, tests, and pilots.
• Develop and execute testing plans to minimize production issues following the implementation of enhancements, changes, and upgrades.
• Participate in the IT change management process to ensure products are effectively maintained, monitored, and supported as new functionality is deployed.
• Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects.
• Foster and maintain relationships with internal business partners and IT colleagues to meet expected customer service levels.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Construction Management, or related field is strongly preferred.
• 3+ years of professional experience supporting business applications.
• Ability to document technical configurations, data flows, process workflows, and user guidance
• Conduct intake to gather business and technical requirements to support standard operating processes.
• Create testing and deployment plans to maintain service and mitigate impacts to business processes and end users.
• Strong understanding of ITIL fundamentals and best practices
• Experience with relational database concepts, PL/SQL, and related development tools a plus.
• Construction Project management and experience with Construction platforms ideal. Procore, P6 Primavera, Textura, Autodesk Suite, Openspace, Revizto, etc.
• Strong verbal and written communication skills.
• Self-motivated and organized with the ability to work with minimal supervision.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to…