Client Technology Analyst II, Technology & Community Boston, MA

Grade 48

$72,000.00

$75,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Full-Time/Regular

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Client Technology Analyst II, where you will provide end-to-end technology support to our client communities in a primarily macOS environment. You will serve as a trusted technology partner, assess business needs, advocate for client technology needs, and help implement solutions that support Boston University operations.

As part of the Client Technology Services team, you will work collaboratively with faculty, staff, researchers, colleagues, and external vendors across a dynamic, technology-driven environment. You Will:
Provide day-to-day macOS support and end-to-end technology support for client communities. Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and client-server and web-based solutions. Build trusted relationships with clients, colleagues, and team members and serve as a point person for technology needs. Identify adaptive challenges for supported departments and work with leadership to develop opportunities for solutions.

Advocate for client technology needs and explain how technology can support Boston University's operational model. Participate in service, platform, and project teams as a subject matter expert, technical lead, client lead, and/or project lead or manager. Collaborate with faculty, staff, and researchers to improve business processes through information technology solutions. Ensure appropriate security measures are in place and support audits needed to maintain HIPAA-compliant status.

Follow procedures and maintain accurate records of incidents and requests while providing support in the field.

You Will Have:

• Bachelor's degree in a related discipline or comparable work experience.
• 2–3 years of experience in a related technology environment.
• Experience using and diagnosing supported Windows and macOS operating systems, including troubleshooting software, hardware, and network issues.
• Experience installing, configuring, and upgrading Windows and Mac applications, specialized applications, peripherals, and mobile devices.
• Knowledge of TCP/IP LAN and wireless networking principles and application protocols, including HTTP, HTTPS, SMTP, and FTP. Understanding of restricted-use data and information security requirements.
• Strong writing, organizational, interpersonal communication, and customer service skills.
• Ability to learn and support new technology quickly, work independently and in cross-functional teams, and make decisions in rapidly changing situations.
• Ability to lift equipment weighing up to 50 pounds and a valid driver's license.

Bonus

Qualifications:

** If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.

• CompTIA A+ certification. Experience with VMware, Exchange, Active Directory, Group Policy, and server administration, including performance monitoring and file permissions.
• Experience with Word Press and website content management and development.
• Experience with enterprise tools for remote assistance,…