Manager, Cybersecurity and Infrastructure

Manager, Cybersecurity and Infrastructure

• Full-time
• Department:
  Technology and Information Management
• Exempt Status: exempt
• Compensation: USD 105000 - USD 115000 - yearly

Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.

Oxfam International (OI) Info Sec Team, Affiliates Infrastructure Teams, Local and International Business Units and Staff, Business Applications Manage, Vendors and Consultants.

The Cybersecurity and Infrastructure Manager leads and maintains the stability, security and scalability of the organization’s IT systems. The role is responsible for day‑to‑day IT infrastructure operations, coordinates closely with our Managed Security Services Provider (MSSP), responds to security incidents, manages firewall and endpoint protections, and ensures adherence to security policies and procedures. In addition, the role supervises helpdesk operations and office infrastructure, including procurement of AV/IT equipment.

This position is essential to maintaining a secure and efficient digital environment and provides support to a hybrid mission‑driven workforce across multiple locations.

• Serve as the primary liaison with Oxfam’s MSSP to monitor, report on, and resolve cybersecurity threats and vulnerabilities.
• Lead incident response efforts in collaboration with Senior Director of TIM, Oxfam America’s CISO, and the OI Info Sec Lead to ensure proper investigation, documentation, analysis and remediation.
• Maintain and ensure adherence and compliance of security policies, standards and practices, including data privacy and acceptable use guidelines.
• Manage security infrastructure such as firewalls, VPN access and policies in line with global Oxfam security protocols and applicable regulatory requirements.
• Perform vulnerability scans, penetration tests and appropriate remediations.
• Manage and maintain backup and disaster recovery plans for in‑office and cloud infrastructure.
• Conduct regular security audits and assessments.
• Develop, maintain and continuously improve IT infrastructure documentation, including network diagrams, system architecture, configuration standards, asset inventories and operational procedures.

• Oversee the operation and maintenance of on‑premise and cloud‑based infrastructure, including network devices, servers and backups.
• Maintain, administer and manage endpoint protection systems including Microsoft Intune, ensuring secure device provisioning, configuration, compliance and lifecycle management.
• Manage and support the 0365 environment for OUS.
• Oversee the organization’s patch management program, ensuring timely deployment of operating system, application, firmware and security updates across servers, endpoints and network devices.
• Assess, maintain and optimize AV equipment and conference‑room technologies for a seamless hybrid and in‑person meeting experience, incorporating up‑to‑date tools and best practices.
• Ensure high‑quality system performance and troubleshoot issues as needed.
• Collaborate with Oxfam’s global IT team on infrastructure initiatives and compliance.
• Lead the implementation of upgrades and improvements.

• Lead the helpdesk team effectively, ensuring timely and efficient technical support for staff as defined by service‑level agreements.
• Oversee ticket management and provide escalation support as needed.
• Ensure helpdesk staff follow established IT…