Project Manager L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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Role Purpose

The purpose of this role is to establish and lead a robust delivery framework across complex technology and application landscapes, while ensuring optimal resource utilisation, effective risk management, and the proactive identification of value‑creation and mining opportunities.

The SAP AMS Project Manager will be responsible for the end-to-end operational management, governance, transition, stabilization and steady-state delivery of SAP AMS services for Acushnet. The role will lead the transition from implementation/build into the AMS/run organization, ensuring effective knowledge transfer, operational readiness, SLA adherence, stakeholder governance, service stability and continuous improvement.
Key Responsibilities1. AMS Delivery Management Own day-to-day delivery of SAP AMS services across functional and technical work streams. Manage L1.5/L2/L3 support operations, incidents, service requests, problem management and operational improvements. Drive adherence to agreed SLAs/KPIs and ensure timely escalation of risks and service issues. Coordinate onsite, offshore and specialist teams across the AMS landscape. Conduct daily/weekly operational reviews and prepare service dashboards for leadership.

2. AD/ Enhancement Delivery Management Own delivery of SAP AD services across functional and technical work streams. Manage team of ABAPers/developers and functional consultants to deliver the small/mid/Large size SAP projects and programs. Work with the customer stakeholders to device the solutions with help of practice SMEs. Drive delivery led growth for the engagement/ account. 3. Transition & Service Readiness For any future roll out or current enhancement, the Project Manager will:
Develop and maintain the detailed AMS transition plan. Drive resource onboarding, system/access readiness and KT scheduling. Track KT → playback → shadow → reverse shadow/primary support → operational acceptance
. Ensure SMTD, EPDs, SOPs, runbooks and support documentation are completed. Maintain KT/readiness scorecards by application/module. Drive phase-entry/exit criteria and AMS go/no-go readiness. Ensure smooth handover from implementation teams to AMS. 4. Incident, Problem & SLA Management Monitor incident backlog, aging, priority and SLA performance. Lead critical/P1/P2 incident coordination and stakeholder communication. Drive RCA and corrective/preventive actions for recurring issues. Monitor ticket trends and identify opportunities for ticket reduction.

Ensure proper ownership and hand-offs across SAP and integration teams. Prevent backlog accumulation through aging reviews and proactive escalation. 5. Governance & Customer Management Act as the primary operational interface between Customer stakeholders and the AMS delivery organization. Run daily/weekly/monthly/Quarterly governance forums. Prepare service-performance dashboards covering: SLA attainment, Ticket volume, Backlog and aging, Major incidents, Problem records/RCARisks and dependencies, Resource availability, Automation, Continuous improvement, Maintain RAID and action trackers.

Escalate…