Service Desk Engineer

Simply Business is a digital insurance brokerage that specializes in one thing: protecting the businesses our customers are working hard to build. We’re doing this by simplifying the insurance-buying process for all small businesses, blending together a combination of technology, data, and insurance knowledge. Our proprietary technology platform allows small business owners to easily search and compare quotes from over 20 top-rated insurance providers, customize their coverage, and purchase and access their policies - all online.

Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding product for our customers - one that empowers their entrepreneurial spirits. More importantly, we’re doing it all while taking care of our people. We’ve consistently been named a best place to work, including most recently ranking in Built In’s 2025 Best Companies to Work for in the US (Top 100), and Best Places to Work in Boston.

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

Technology

Permanent

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$62,300.00 - $

1

About the Role You’ll be part of a dynamic IT Service Desk team delivering simple, intuitive, and hassle-free IT support across Simply Business. You’ll ensure our team members have reliable systems and keep our technology running seamlessly every day. You will report directly to Aaron, Global Service Desk Lead, who works closely with the team to provide top-class support within our full Cloud/SaaS infrastructure environment (supporting ChromeOS, Windows, and macOS).

• Day-to-Day Support:
  Act as the first point of contact for all Biz Ops IT questions, queries, and incidents via official support channels, ensuring timely responses during core business hours.
• Global Support:
  Provide hands-on and remote IT troubleshooting and support to Simply Business employees across both the UK and the US.
• Incident Management:
  Ensure all incidents and service requests are correctly logged, categorized, acknowledged, and resolved in line with incident management and request fulfillment processes.
• Access & Lifecycle Management:
  Manage Joiners, Movers, and Leavers (JML), including identity and access management for existing and departing staff.
• AV & Facilities Support:
  Support audio-visual meeting room equipment, escalating complex issues when necessary.
• Operational Administration:
  Maintain stock levels through quarterly Business-As-Usual (BAU) reviews, conduct regular housekeeping audits, and complete routine administrative duties in accordance with established IT processes.
• Continuous Improvement:
  Help drive self-service initiatives, automation, and end-user empowerment across the business.

Demonstrated experience in or a strong passion for 1st line service desk / desktop support.

Strong hands-on and face-to-face desktop support experience…