Senior Help Desk Technician - ITIL-Driven End-User Support
Listed on 2026-11-02
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IT/Tech
IT Support, HelpDesk/Support
CGS Federal is seeking a Senior Help Desk Technician to support EOUSA end users, including senior management, attorneys, and staff. You will handle Level 1 & 2 help desk tasks, account management, software/hardware installs, and end-user training in a government office environment.
The role emphasizes ITIL practices, proactive reporting, and accurate incident logging. Strong Adobe Connect setup experience and DOD Public Trust level security are advantageous.
The Senior Help Desk Technician - ITIL-Driven End-User Support role at CGS Federal is now open for applications in Boston, MA, United States.
Join CGS Federal and contribute to our ongoing work.
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This posting is for the Senior Help Desk Technician - ITIL-Driven End-User Support role at CGS Federal, based in Boston, MA, United States.
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