Desktop Support Operations Lead

A technology services firm is seeking a Manager to lead a team of Desktop Support Technicians in Boston, Massachusetts. The role involves driving operational excellence, managing ticket workflows with Service Now, and overseeing daily onsite support operations. Candidates should have a Bachelor’s degree, 3–5 years of relevant experience, and a strong technical background, particularly with Windows and enterprise hardware. This position offers a dynamic environment focused on continuous improvement and team leadership.
As a Desktop Support Operations Lead, you will play an important part at firstPRO, Inc in Boston, MA, United States. We have an opening for a Desktop Support Operations Lead in Boston, MA, United States within IT & Technology. This role, Desktop Support Operations Lead at firstPRO, Inc, could be your next career step. Are you ready to take on the Desktop Support Operations Lead role at firstPRO, Inc?