Implementation Associate

Here’s what you will be doing:

• Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager or Enterprise Implementation Manager
• Lead and manage the delivery of Blink for a portfolio of smaller customers, following the Blink implementation methodology
• Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, and training
• Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with stakeholders
• Manage task lists, issue logs, and project trackers using tools like Asana, JIRA, Google Sheets, and Excel
• Assist with preparation of project documentation, including timelines, implementation plans, customer communications, and status reports
• Support process improvements through AI automations and tooling
• Collaborate with Sales, Customer Success, and Product teams to ensure customer success
• Contribute to continuous improvement by capturing lessons learned and documenting best practices
• Support wider team operations such as research, reporting, asset creation, and internal initiatives

The company is looking for candidates with:

• A degree or equivalent experience in Business, Psychology, Computer Science, Communications, or similar fields
• Exposure to software implementations or experience managing digital systems in large organizations
• Excellent organizational skills and attention to detail with the ability to manage multiple tasks simultaneously
• Strong communication skills, comfortable engaging with customers and internal teams
• Comfort with technology and digital tools, including AI; experience with Excel, Google Workspace, project management tools (Asana, JIRA), or CRM platforms is a plus
• A collaborative mindset and team-first attitude
• Interest in working in a fast-paced startup environment
• Natural problem-solving skills
• Willingness to travel approximately 20%

• Competitive salary
• Generous equity allocations with significant upside potential
• 20 days' leave plus public holidays
• 401(k) plan to support future savings
• Private health insurance covering medical, dental, and vision
• Enhanced parental leave
• Additional time off between Christmas and New Year
• Opportunities for growth, learning, and problem-solving in a supportive environment
• Social events including lunches, breakfasts, and nights out