Senior IT Manager - Boston Hub

Just imagine transforming a traditional IT support function into a high-performing engineering organization that enables the future of digital services. The strategic drive for this is clear, but can you be part of shaping the details and making it real?

As our Senior IT Manager & Competency Leader, you'll lead a local Onsite Technology team while contributing as a key member of a global leadership team. You'll bring together people‑leadership, technical insight, project delivery, stakeholder influence, and transformation leadership to strengthen engineering capabilities and build a future‑ready organization. Alongside leading and developing the team, you'll oversee IT infrastructure projects across the Americas region, including new offices, expansions, relocations, and partnerships with external technology providers.

• Led complex IT infrastructure projects including new offices, office expansions, or relocations, covering planning, budget management, supplier coordination, risk management, and delivery.
• Built and developed technical teams by identifying capability gaps and creating structured development plans.
• Managed external IT partners delivering onsite technology services.
• Drove a transition from traditional IT support toward an engineering‑led operating model.
• Proven track record of implementing modern engineering and delivery practices that increased release predictability, improved service reliability, and enabled teams to deliver high‑quality outcomes with greater consistency.
• Proven ability to build trusted partnerships with business stakeholders and global product and technology teams, aligning diverse priorities to drive informed decisions and successful delivery of strategic initiatives.

• Proven track record of delivering automation initiatives that simplify complex IT operations, reduce manual effort, and improve the reliability, scalability, and efficiency of technology services.
• Demonstrated success working in agile environments, partnering with engineering, product, and business stakeholders to drive alignment, remove delivery obstacles, and continuously improve team outcomes.

• A skilled, engaged, and high‑performing Onsite Technology team.
• Clear priorities, accountability, and alignment with business objectives.
• Strong engineering, automation, and proactive technology enablement capabilities.
• Consistent delivery of local technology projects across the region.
• Trusted partnerships across business and digital technology teams.
• Meaningful contributions to organizational strategy and transformational change as part of the global leadership team.

If you've worked in a role where you delivered complex technology projects, transformed IT operations, and developed technical teams, you'll feel at home here. What matters most is your ability to combine strong leadership with practical delivery, creating measurable improvements for both people and technology.

You will join Hubs, Offices & Sites Onsite Technology within Digital Technology. The team provides the local presence and engineering expertise needed to bring digital products to life while acting as a bridge between business stakeholders and product teams. We work in global agile rhythms with regular planning, demonstrations, retrospectives, and weekly stand‑ups. You'll be part of a culture that values strategic thinking, problem solving, simplifying complexity, technical excellence, ownership, reliability, and continuous improvement in a hybrid working environment.

Success means helping the team evolve into an engineering‑driven organization recognized for consistent, high‑quality service delivery. Over the next 12…