Data & Reporting Analyst

Pay Rate: $34.97-$40.56/hr location:
Boston MA 02120 Duration: 6 months – could extend based on business needs Shift: M-F 1st Shift – Flexible

The Division of Information Technology Services (ITS) is seeking a highly experienced and detail-oriented professional to join the ITS Project Management Office (PMO) as a Data & Reporting Analyst. This role owns PMO data management, data quality, data governance, and reporting activities across the PMO's portfolio of programs and projects. The Data & Reporting Analyst will analyze and comprehend data from multiple systems, distilling it into clear, meaningful insights and real outcomes that facilitate decision-making for the PMO and ITS leadership.

This role works closely with ITS Portfolio Managers and the Deputy CIO/AVP for PMO to define reporting needs, maintain a trusted single source of truth for PMO data, and elevate executive-level messaging through data. The Data & Reporting Analyst is responsible for monitoring data quality, analyzing reporting outputs to identify trends, anomalies, missing information, duplicate records, and inconsistent classifications, and partnering with Project Managers to drive timely data correction and remediation.

The role also builds connectors and integrations across Service Now, Microsoft Power Platform, Smartsheet, and Jira to streamline reporting. The role validates reporting outputs and ensures executive reports and dashboards are accurate, complete, consistent, reliable, and presentation-ready before distribution to leadership. The analyst will translate findings into actionable recommendations for data cleanup, reporting improvements, and leadership decision-making. The ideal candidate is a seasoned data and reporting professional who is equally comfortable in building executive dashboards, analyzing report results, and troubleshooting a data quality issue at the record level.

Experience in higher education or a similarly complex, matrixed environment is a plus.

• Bachelor’s degree in data Analytics, Information Systems, Computer Science, Business Administration, or related field; master's degree preferred.
• Relevant certifications preferred (e.g., data management, business analysis, Power BI or Power Platform, Agile/PMP, AI or Six Sigma).
• 5+ years of progressive experience in data management, reporting, analytics, and data governance, ideally supporting a PMO, IT organization, or similarly matrixed environment.
• Demonstrated experience building and maintaining reports and dashboards in Service Now, Power BI, Smartsheet, and Jira.
• Proven experience building connectors, integrations, or APIs between systems such as Service Now, Power BI, Smartsheet, and Jira to enable consolidated reporting.
• Demonstrated experience analyzing reporting outputs to identify trends, anomalies, missing data, duplicate records, inconsistent classifications, and other data quality concerns.
• Experience delivering executive-level reporting, analysis, and actionable recommendations that support leadership decision-making.
• Experience partnering with Project and Portfolio Managers to identify root causes, recommend data cleanup, and drive corrective action.
• Experience in higher education or a large, complex institutional environment is a plus.

• Expert-level proficiency with Service Now (including reporting and PPM modules), Power BI, Smartsheet, and Jira.
• Proficiency with Microsoft Power Platform tools, including Power Query, Power Automate, and Power Apps, to support data transformation, validation, automation, and reporting processes.
• Strong knowledge of data governance principles, data stewardship, data profiling,…