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ITSM Analytics Lead: Dashboards & KPIs

Listing for: American Family Insurance Agency Staff
Full Time position Listed on 2026-11-13
Job specializations:
Salary/Wage Range or Industry Benchmark: 99000 - 167000 USD Yearly USD 99000.00 167000.00 YEAR

Job Description & How to Apply Below

American Family Insurance is seeking an IT Service Management (ITSM) Analytics Leader to own the strategy and development of ITSM reporting, dashboards, and analytics using Service Now, Tableau, and GCP. You will transform operational data into executive insights and govern data quality across the organization.

The hybrid role requires collaboration with IT leaders and stakeholders, delivering dashboards that drive service improvement and governance.

The ITSM Analytics Lead:
Dashboards & KPIs role at American Family Insurance Agency Staff is now open for applications in Boston, MA, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the ITSM Analytics Lead:
Dashboards & KPIs role in the description above.

We appreciate your interest in this position.

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