Senior Technical Claims Specialist, Commercial General Liability and Auto Complex

Senior Technical Claims Specialist, Commercial General Liability and Auto Complex

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We are seeking a seasoned Commercial General Liability claims professional to serve as a Senior Technical Claims specialist and enterprise subject‑matter expert on complex and highly complex casualty matters. This is a high‑visibility, high‑autonomy role for a candidate who thrives on deep coverage analysis, strategic litigation and defense management, and handling high‑exposure, multi‑party claims across jurisdictions.

• Lead ownership of complex/high‑exposure CGL and Commercial Auto Bodily Injury claims and the chance to shape litigation and coverage strategy.
• Regular collaboration with coverage counsel, defense counsel, underwriting, reinsurance and senior management — be the go‑to SME.
• Opportunity to influence policy, processes and training across the claims organization.
• Authority to structure complex settlements and manage reserving for high‑severity matters.

• Own and manage the full life cycle of complex CGL claims: determine coverage, investigate facts, evaluate liability, set and adjust reserves, negotiate and execute settlements, authorize payments and, where appropriate, deny coverage.
• Perform advanced coverage analysis on issues such as duty to defend vs. indemnify, occurrence vs. claims‑made triggers, allocation, multiple policies/insurers, additional insureds, contractual liability, erosion of limits, pollution and professional services exclusions, intentional acts, and other complex endorsements.
• Draft and manage coverage opinions, reservation of rights letters, declination letters and coverage litigation strategy; coordinate coverage counsel where appropriate.
• Lead defense strategy for high‑exposure suits: review pleadings and discovery, develop litigation plans, retain and manage outside defense counsel, oversee billing practices, and evaluate settlement vs. trial risk.
• Coordinate with reinsurance, underwriting and subrogation teams on coverage, recovery and allocation issues; manage reporting and ceded claims processes.
• Set and maintain appropriate reserves for complex and catastrophic exposures; explain reserve rationale to senior management and auditors.
• Mentor, train and advise claims staff and less experienced examiners on coverage interpretation and complex claim strategies; act as an internal resource and SME.
• Monitor case law, regulatory and legislative developments affecting CGL and casualty coverage; translate trends into actionable practice updates and training.
• Participate in cross‑functional special projects (policy language review, claim handling playbooks, major loss response) and continuous improvement initiatives.

This position can be filled by a remote employee; however, we require an in‑office presence twice a month if you live within 50 miles of a GRS Claims office in one of the following locations:
Westborough, MA;
Boston, MA;
Hoffman Estates, IL;
Indianapolis, IN;
Lake Oswego, OR;
Chandler, AZ;
Las Vegas, NV;
Plano, TX; or Suwanee, GA.

• 5‑7+ years of progressively responsible experience handling Commercial General Liability and/or complex Commercial Auto casualty claims, including substantial experience with high‑severity and multi‑party litigation.
• Demonstrated expertise in coverage analysis and interpretation of CGL policies and common endorsements; experience drafting coverage opinions and reservation of rights letters.
• Strong litigation management experience: selecting and supervising defense counsel, discovery and trial exposure management, mediation/arbitration, and settlement negotiations.
• Proven ability to analyze, allocate and defend exposure across multiple policies and jurisdictions.
• Excellent written and verbal communication skills; capable of articulating complex coverage positions to legal counsel, underwriting, senior management and external parties.
• Strong decision‑making and judgment under pressure with a track record of handling confidential, high‑stakes matters.
• Proficient with claims management systems and standard MS Office tools (Excel, Word).
• Required to obtain/maintain all‑lines Adjusters license.

The typical starting salary range for this role is $82,000.00/yr – $/yr, adjusted for skills, experience, education, certifications and location.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or any other basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco