General Adjuster; MA

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Plymouth Rock Assurance is looking for a General Adjuster who will be responsible for evaluating, pricing and settling losses involving personal property for all homeowner claims. This may include handling losses due to water, theft, vandalism and fire. You will be part of a fast‑moving team and will be expected to enhance our process and culture with your insight and experience.

• Field adjustment and management of homeowners property claims.
• Inspect/scope property onsite.
• Coverage/policy analysis, damage assessment and settlement of 1st‑party property claims.
• Provide technical guidance, direction and 1st‑in‑class customer service experience in the handling of homeowner property cases.
• Ensure timely and appropriate claim reserves in accordance with our best practices standards.
• Ensure regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation, productivity and expense management.
• Ensure prompt determination of coverage, and payment of claims in accordance with quality standards.

• A minimum of 5–8 years of homeowners adjusting experience.
• Comprehensive understanding of Connecticut and New York claim handling compliance regulations.
• Comprehensive understanding of property homeowner policy and claims process.
• Mastery of Xactimate 28.
• Familiarity with water mitigation auditing programs preferred.
• Must have strong interpersonal skills, with the ability to effectively communicate with policyholders, outside vendors and ensure that results are meeting our standards and objectives.
• Must possess excellent writing skills.
• The ideal candidate will be a self‑starter, with the ability to work independently.
• Ability to obtain licensure in other states if requested.
• Bachelor’s degree from an accredited four‑year college or university is required.

The pay range for this position is $89,500 to $127,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various paid family leave options including paid parental leave
• Resources to promote professional development
• Convenient locations and pre‑tax commuter benefits

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid‑Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.

The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A‑/Excellent”.

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