Senior Director, Business Reinvention

Job Location s US-Remote | US-WA-Liberty Lake | US-MA-Boston | US-AZ-Chandler | US-NJ-Marlton | US-FL-Orlando | US-TX-Plano

Position Type Full-Time

Job Grade 21

Department 043D-05190 CLAIMS - EXECUTIVE MGMT & ADMIN

Market US Retail Markets

Minimum Salary USD $/Yr.

Maximum Salary USD $/Yr.

Typical Starting Salary $214,800 - $286,300

Travel 25%

Recruiter Cassandra Schmitmeyer

Internal Final date to receive applications 10/14/2026

Referral Bonus Eligible? No

As the Senior Director, Business Reinvention for Auto Claims in USRM, you will own the results of the Auto Claims human-centered, AI transformation. You will serve as the transformation lead for a cross‑functional team of partners. This is an individual contributor role that leads through influencing and driving outcomes. You will set direction and priorities, make key decisions, strengthen cross‑functional partnerships, and be accountable for delivering outcomes for our customers, our employees, and our business.

This role reports directly to the SVP of USRM Auto Physical Damage Claims.

Responsibilities:

• Owns the results of the Auto Claims AI transformation, including delivery of committed capabilities and realization of accuracy, care, ease, and speed (ACES) outcomes.
• Represents the transformation with senior Claims & Service and USRM leadership, communicating progress, risks, and trade-offs transparently.
• Sets the goals, priorities, and operating principles for the transformation. Makes the decisions that move the work forward, including prioritization, sequencing, trade-offs, and resource allocation.
• Partners closely with the Claims & Service AI Quarterback to frame major decisions, maintaining alignment with the broader Claims & Service, and USRM priorities.
• Creates a culture of experimentation, speed, and accountability within the core team.
• Partners with Field Operations and enabling partners to build the change and deployment approach for developed capabilities.

• Recent relevant experience and expertise in Auto Claims, including leading a significant Auto Claims operation.
• Demonstrated results through leading complex, cross‑functional work and delivering measurable business results.
• Proven track record as an entrepreneurial change leader who can deliver results across competing priorities.
• Ability to make decisions with incomplete or ambiguous information, adapt quickly as conditions change, and hold others accountable for outcomes.
• Ability to influence, build partnerships, and communicate with senior leaders across Claims & Service and USRM.
• Deep knowledge of claims operations, insurance regulations, and supporting systems, typically acquired through a bachelor's degree and 10+ years of progressively responsible experience.
• Ability to travel as needed, up to 25%.

25%

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