Associate Claims Representative, Desk

Plymouth Rock Home Assurance writes homeowner’s and renter’s insurance exclusively. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service® – the very best homeowners and the finest independent insurance agents will bring their business to us. Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work.

We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start‑up within a well‑established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.

Plymouth Rock Assurance is seeking motivated, customer‑focused individuals to join our Homeowners Property Claims team. No prior claims experience is required! Through comprehensive training, coaching, and hands‑on development, you will build the skills needed to investigate and adjust homeowners’ property claims while supporting customers through the claims process. In this role, you will gather loss information, coordinate vendors and services, assist with claim handling decisions, and develop expertise in coverage review, damage assessment, estimating, negotiation, and claim resolution.

This salary‑based position offers competitive benefits, ongoing professional development, and a clear career path within Claims, providing strong opportunities for advancement. Join a collaborative, inclusive, and high‑performing culture that invests in employee growth and empowers team members to make a meaningful impact every day.

• No prior claims or insurance experience required; comprehensive training provided.
• Ability to obtain licenses in applicable states and complete CE credit/classes where necessary
• Strong customer service skills with the ability to build rapport and demonstrate empathy.
• Strong problem‑solving and critical‑thinking skills.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and effectively manage competing priorities in a fast‑paced environment.
• Ability to adapt to changing priorities while maintaining a high level of customer service.
• Ability to learn and apply homeowners’ insurance concepts, coverage interpretation, and claims handling procedures.
• Ability to work collaboratively with contractors, vendors, mitigation partners, and internal business partners.
• Self‑motivated with a desire to learn, grow, and advance within the Claims organization.
• Proficiency with Microsoft Office and other business systems.
• Associate Degree required;
  Bachelor's Degree preferred.

• Serve as the first point of contact for policyholders reporting homeowners’ first‑party property losses.
• Gather and document accurate loss information through detailed customer interviews and enter claim details into company claim systems.
• Make initial claim routing and escalation decisions based on claim severity, property damage, or potential injury exposure.
• Assign and coordinate emergency service, mitigation, inspection, and restoration vendors to assist with loss recovery efforts.
• Investigate and adjust low‑severity homeowners property claims under established guidelines and leadership oversight.
• Conduct basic coverage reviews and damage assessments to support accurate claim resolution.
• Prepare repair estimates and explain repair scope, claim decisions, and settlement outcomes to customers.
• Develop effective negotiation skills through interactions with contractors, vendors, and business partners.
• Learn residential…