Spanish Interpreter BWH

Summary

Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre‑operative, post‑operative, discharge instructions, patient and family education, and follow‑up care materials.

Does this position require Patient Care?
Yes

• Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
• Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
• Provide coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
• Adhere to standard code of ethics for medical interpreters.

• 1. Bachelor’s Degree with a concentration in a human relations field (i.e., Sociology, Psychology) highly preferable.
• 2. At least 2 years of college‑level education and 2 years of hospital and/or health‑care related experience in a position of direct patient contact.
• 3. Fluency in English and Spanish, both written and verbal.
• 4. Prior training in medical terminology and interpreting skills.
• 5. Knowledge of culture‑specific care.

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Being aware of others’ reactions and understanding why they react as they do.
• Talking to others to convey information effectively.
• Understanding the implications of new information for both current and future problem‑solving and decision‑making.

The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.