Manager,Fulfillment Job Boston area,Massachusetts USA,Supply Chain/Logistics

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are:

Wolters Kluwer:
The world is a big place, find your place here.

What We Offer:

The Manager, Fulfillment role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits.

What You'll be Doing:

As a Manager, Fulfillment, you'll be at the forefront of our operations, ensuring that our order processing and delivery systems run smoothly and efficiently. You will supervise a dedicated team focused on order entry, administration, and shipping, aiming to exceed customer satisfaction through meticulous planning and coordination. Your role is pivotal in maintaining optimal inventory levels, crafting capacity plans, and preparing demand planning analyses.

By doing so, you'll help streamline processes and amplify our organization's operational effectiveness.

Key Tasks:

Supervise daily order processing activities to ensure timely and accurate fulfillment.
Oversee preparation and shipping of orders, maintaining adherence to customer service standards.
Develop and implement capacity plans to manage build-to-stock and build-to-order environments.
Maintain optimal inventory levels to support smooth operations and minimize costs.
Coordinate with third-party vendors to ensure seamless order flow and resolution of issues.
Prepare volume and demand planning analyses based on internal and external data.
Monitor and manage order backlogs, ensuring timely resolution.
Maintain accurate records and operational documents to support compliance and quality standards.
Conduct regular team meetings to review performance metrics and provide feedback.
Identify and execute process improvements to enhance operational efficiency.

You're a Great Fit if You Have These

Skills:

Leadership:
Ability to guide and motivate a team of entry-level professionals.
Inventory Management:
Knowledge of maintaining optimal inventory levels.
Customer Service:
Focus on meeting customer satisfaction and service standards.
Data Analysis:
Ability to prepare and interpret volume and demand planning analyses.
Vendor Coordination:
Skills in coordinating with external partners/vendors.
Problem Solving:
Competency in resolving operational issues efficiently.
Communication:
Strong verbal and written communication skills for effective team and vendor interactions.
Process Improvement:
Ability to identify and implement changes to improve operational processes.

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018.

In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards…