Listing Manager

Listing Manager

Job Type: Full-time

Location: In-office with some remote flexibility (Jamaica Plain, MA)

Schedule: Monday–Friday, standard business hours

We’re a boutique, values-driven real estate team based in Roslindale and serving the Greater Boston area—including Jamaica Plain, Roslindale, West Roxbury, Brookline, Newton, Dedham, and beyond. Known for our local expertise, community focus, and polished presentation, we lead with care, communicate clearly, and invest deeply in our clients and neighborhoods. Our mission is to bring homes and people together.

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  Commit to Excellence — We deliver best-in-class service with local insight, integrity, and follow-through.
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  Build Community — We love where we live and invest in it fully.
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  Win as a Team — Collaboration, clear communication, and collective success drive us.
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  Show You Care — We operate with empathy, attention, and a little extra sparkle.
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  Innovate to Elevate — We embrace fresh thinking, smart tools, and better ways to serve.

The Listing Manager is a cornerstone role in our operations team—responsible for managing the entire lifecycle of every listing, from client onboarding and home preparation through the MLS launch, active marketing, and closing coordination.

This is a role for a professional who thrives on operational excellence, precision, and consistency. The ideal candidate is proactive, exceptionally organized, tech-savvy, and committed to delivering an elevated client experience. You’ll collaborate closely with agents, operations, marketing, and vendors to ensure every listing is handled with care, launched on schedule, and positioned to perform at its best.

• Serve as the primary point of contact for sellers from the signed agreement through closing.
• Guide clients through the listing journey—setting expectations, providing regular updates, and maintaining transparent communication.
• Anticipate client needs and resolve issues quickly to maintain confidence and satisfaction.
• Ensure every homeowner feels supported, informed, and cared for at each step.

• Prepare and maintain complete property files for new listings, verifying all key property details (e.g., easements, permits, HOA documents).
• Manage all data in internal systems and CRMs to ensure accuracy and accessibility.
• Coordinate listing appointments, staging consultations, photography, and vendor scheduling.
• Partner with the operations and marketing teams to ensure all pre-listing materials and documents are complete and compliant.

• Oversee vendor coordination for cleaning, staging, floor plans, photography, and any prep work needed.
• Confirm readiness for market launch by ensuring all marketing assets and legal documentation are finalized.
• Maintain a high standard of presentation, ensuring listings reflect The Muncey Group’s brand and quality.

• Prepare and input all listing data in MLS PIN, Compass, and other marketing platforms, ensuring accuracy in every detail (room sizes, disclosures, commissions, etc.).
• Audit listing files for compliance with real estate laws and internal standards.
• Monitor listings post-launch, ensuring timely updates, price adjustments, and marketing refreshes as needed.
• Support open house preparation and communication with sellers to ensure seamless execution.

• Track and organize incoming offers, coordinating with agents to communicate clearly and maintain documentation.
• Partner with transaction coordinators to ensure contract compliance, timelines, and file completion.
• Support the closing process by preparing required materials and confirming all details are aligned for a smooth handoff.

• Coordinate closing gifts and client appreciation touchpoints.
• Request and share client testimonials, collaborating with marketing for publication and promotion.
• Assign and manage post-closing action plans in the CRM to ensure client engagement and referral cultivation.

• Maintain and improve checklists, timelines, and workflows to…