Operations Manager - DS Day Services

Posted Friday, November 7, 2025 at 5:00 AM

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Entry Level Position

Your position as Operations Manager supports this mission through providing all aspects of administrative management of the Division's program services.

This is a non-exempt position.

Entry level management position.

• Protects the rights and dignity of the individuals we support.
• Safeguards the confidentiality of those supported by the programs.
• Completes other duties and projects as assigned by the Director.
• Provides effective crisis prevention and intervention.

• Monitors program expenditures within the contracted budget.
• Ensures that contact with customers and outside agencies is provided in a professional manner on an ongoing basis.
• Maintains a positive and professional relationship with the program’s neighbors, community members, involved family members, colleagues and funding sources.
• Completes consumer payroll as necessary including; printing weekly, monthly and quarterly payroll reports.
• Completes monthly consumer billing
• Maintains accounts receivable procedures for production customers and invoicing for all contracted jobs.
• Submits requests for payment of all bills to the Bay Cove accounting department.
• Records and deposits payments received and requests postage meter checks as necessary.
• Submits weekly staff time sheets to payroll department and prints up new staff time sheets weekly.
• Maintains monthly attendance sheets for programs.
• Coordinates the repair of the postage machine, photocopier and other program equipment.
• Orders office and program supplies as needed.
• Insures that interoffice mail is delivered daily to other departments.
• Oversees the distribution of petty cash for the programs and weekly reconciliation of petty cash.
• Ensures that agency and regulatory standards are met and maintained, including agency QA audits
• Assumes responsibility for keeping driver’s license current.
• Maintains a safe driving record.
• Assumes responsibility for the basic care of the agency vehicles.
• Maintains the agency vehicle log accurately.
• Follows and implements all program safety procedures.

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.
• Demonstrated supervisory and management experience.
• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
• Ability to work as an effective change agent.
• Professional documentation and communication skills, as well as demonstrated organizational skills.
• Ability to negotiate and resolve differences.
• Ability to function under pressure in a fast-paced human service environment.
• Ability to be flexible, open and responsive to ongoing industry changes.
• Ability to articulate and communicate Bay Cove missions and strategic direction in a consistent and enthusiastic manner to departmental staff.
• Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.

• Ability to assist people with mobility impairments as needed.
• Ability to lift 30 pounds.

• An acceptable CORI (criminal record assessment).
• BA in business or other related field preferred.
• Three years’ experience in accounts payable/business administration, experience in office management preferred.
• Computer literate in Microsoft Word, Microsoft Excel and Quick Books and Access.
• Attends required orientation and training, including inservice training, conferences and seminars within the indicated timelines and achieves satisfactory competency.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Pay Rate:55k per year

Bay Cove Human Services does not offer visa sponsor ships at this time and will require candidates to be authorized to work in the United States.