Operations Manager

Operations Manager

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The Business Operations Manager is responsible for the seamless operation of the Boston office. This role ensures day‑to‑day operational efficiency, fosters a positive work environment, and supports high‑level organizational effectiveness, communication, and safety. The ideal candidate is highly organized, proactive, and thrives in a fast‑paced, collaborative environment.

• Supervise administrative staff, including reception and facility personnel.
• Oversee day‑to‑day operational functions and administrative services, including facilities/office maintenance, mail distribution, supplies and equipment management, and office logistics.
• Evaluate and recommend process improvements to enhance operational efficiency and service improvements.
• Analyze and advise management on office space capacity and utilization, support office initiatives, maintain internal trackers, and implement improvements to administrative workflow, processes, and tools.
• Supervise and facilitate office/facility construction and improvement projects.
• Manage vendor relationships and service contracts, including performance.
• Contribute to a positive, collaborative, and solutions‑oriented team culture.
• Support firm‑wide culture by assisting with event planning, team‑building activities, and initiatives that enhance employee engagement and workplace experience.

• Minimum of 5 years’ administrative experience with increasing responsibility, preferably in a professional services or corporate environment; experience supporting public accounting professionals is a plus.
• Prior office management experience including acting as a liaison with building management and supervising a large office facility.
• High proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with expense and travel management systems is a plus.
• Strong organization, time management, multitasking, and prioritization skills.
• Prior experience managing construction projects and other work environment enhancement initiatives.
• Ability to work effectively in a fast‑paced, dynamic environment and adapt to shifting priorities; willingness to work extended hours when necessary.
• Proven ability to handle sensitive information by exercising discretion with confidential information.
• Excellent verbal and written communication skills; including strong business and professional writing, editing, and proofreading capabilities.
• This position requires full‑time, on‑site presence at our Boston, MA location.

• High School diploma or GED required.
• 2 years of management experience.
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally.
• Exceptional customer relations skills.
• Excellent interpersonal skills.
• Proven ability in negotiating solutions within an office environment.
• Experience in developing procedures resulting in attaining optimum business efficiencies.
• Proficient use of applicable technology.

CBIZ Inc. is a leading professional services advisor to middle‑market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

• Mid‑Senior level

• Contract

• Management and Manufacturing

• Business Consulting and Services