VP, Market Operations; Live In Massachusetts, Managed Care & P&L

Position: VP, Market Operations(Must Live In Massachusetts, Preferred Experience With Managed Care & P&L [...]
Job Summary

The Vice President, Market Operations is responsible for developing the overall market program strategy and business objectives; lead the alignment and collaboration to establish Care Source as the industry leader in member and provider engagement, member and provider experience, and plan management in the market.

Essential Functions

• Develop the overall market program strategy and business objectives; lead the alignment and collaboration to establish Care Source as the industry leader in member and provider engagement, member and provider experience, and plan management in the market

• Primary responsibility for translating business/program vision and strategy into operational tactics and building the necessary organizational support and infrastructure

• In new markets, lead program implementation, allocate implementation team resources, and facilitate ongoing operations; establish post-implementation strategy and goals to mitigate program risks

• Ongoing responsibility for day-to-day program operations for market, including establishing and overseeing controls to ensure requirements are in place

• Responsible for leading regular market business reviews with various stakeholder groups (including, but not limited to, human resources, information technology, finance, Business Partner Group, quality improvement, and Care Management) to ensure market requirements are being met

• Develop, translate and execute key strategies or functional/operational requirements for market

• Facilitate leadership team in the establishment of organizational goals and priorities to align and focus the organization

• Ensure market operations achieves its short- and long-term strategic priorities with maximum effectiveness and efficiency

• Oversee allocation of staffing resources and responsibilities for market operations

• Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key functional areas

• In collaboration with corporate compliance, accelerate key issues and work to resolve to maintain contract compliance and responsiveness, develop and maintain in-depth knowledge of the company's regulatory environment, and assist in transforming regulatory procedures into policies, plan changes, reporting or other operational outcomes

• Collaborate with Finance and Data Management to develop internal reporting for ongoing management as well as production of external reporting for compliance

• Work with management to oversee departmental finances/budget and sales forecast/budget are met

• Perform any other job duties as requested

Education and Experience

• Bachelor of Science degree in finance, business, or health care field or equivalent work experience is required

• Master's degree is preferred

• Five (5) years of health plan operations (IE - claims, enrollment, provider agreements, etc.) experience is required

• Five (5) years of leading division and corporate initiatives to drive systemic change and consumer adoption of health insurance and engagement initiatives is required

• Five years of management experience in managed care setting is required

Competencies, Knowledge and Skills

• Intermediate proficiency level with Microsoft Office

• Knowledge of full range of product requirements from regulatory, operations, clinical, reporting and compliance

• Critical listening and systematic thinking skills

• Ability to attract, manage and develop team members;
Inspirational Leadership

• Ability to maintain confidentiality and act in the company's best interest

• Oral, written, and interpersonal communication skills

• Leadership experience and skills

• Energetic, enthusiastic, and politically astute

• Ability to act with diplomacy and sensitivity to cultural diversity

• Responsive to a changing environment

• Health Plan Financial & Administration Management Acumen

• Strategic management skills

• Conflict resolution skills

• Planning, problem identification and resolution skills

Licensure and Certification

• To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. Care Source requires…